Essays Volume 8 Part 3

Essay Volume 8 Part 3 Topic 312-EV8P2T312

When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer?Give reasons for your answer and include any relevant examples from your own knowledge or experience.

It is rather difficult for me to answer the question how I prefer to complain: in writing or in person because sometimes I just do not have a choice. For example, if I order a product using the Internet from another state or even country, I will more likely have no opportunity to speak to a representative of a company in person. So, in some cases I choose to speak in person and in others I prefer to complain in writing. However, I believe that every option has its advantages.

From the one side, complaining in writing brings many benefits. First of all, one does not have to spend his precious time driving, waiting for his turn and talking with a representative. He can just send mail or e-mail and get all explanation he needs. Second of all, I think it is the best way to avoid an unpleasant conversation. Personally, I do not like to complain about anything especially, in person. Finally, sometimes it is impossible to have a face-to-face conversation because a company which provided a poor product or service is too far away.

From the other side, complaining in person has some benefits too. First, this type of complaining provides an immediate feedback. So, if I have some complaints about a company’s products, I will receive all information and explanation right away. However, sending a company a letter and getting a feedback can take more than a month. Second, face-to-face conversation is often more effective. People talk to each other, see each other facial gestures and body movements, which can tell a lot about a person. In addition to these practical benefits, in case, one can not receive a credible explanation from one representative, he always can require to talk to another person. For instance, my husband recently had some extra withdraws from his account by his bank and he was not aware of it. So, he went to the bank and explained to the bank’s representative the situation and they together found the solution and that money was given back to my husband’s account. I think, in this case, face-to-face conversation is the best way to complain and get feedback fast.

In conclusion, I think that if I have to complain about a product or poor service I will do it in person. However, if a face-to-face conversation is impossible, I think I have nothing left but to send a letter or write an e-mail there.

Alternative Answer:

In day to day life, it is quite common that the daily useful products undergo repair and we are dissatisfied with some services from a provider. To complain about these to the concerned party, some send letters or emails and others complain in person. These two ways differ in resolution time and effectiveness.

The drafted complaint is a lengthy way because the delivery of complaint through courier or postal service takes time. In addition, if the service provider could not understand our complaint then to and fro communication between two parties take additional time. For example, when my microwave oven was damaged, I sent a written complaint to the service centre and it took 2 days to deliver the letter along with the product. Two days later I got a call from the service centre technician for the complaint clarification as he could not understand it clearly. Finally, I got back my micro woven after 7 days. In contrast face to face complaints take less time.

When we give complaints personally, they are quickly resolved and give effective results. For instance, a few days back I bought Rasagulla sweets and I found them spoiled after opening the container. Immediately I went to the supermarket, complained in person and returned the items. Consequently, they informed the manufacturer to collect back all the boxes of Rasagulla sweets which had the same batch number that I complained. As a result, manufacturer and seller reputation was saved and I got my result.

In short, the above two examples say that an in person complaint is more effective than a penned complaint.


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